No. The Sensor Pad is designed to work under your baby’s mattress.
Not a problem. The Angelcare® Sensor Pads have adjustable sensitivity to detect movement anywhere on the crib mattress. Please ensure that you have adjusted the sensitivity in the case of false alarms and place the sensor pad under the mattress positioned in the center for optimal coverage.
The sensor pad must be placed directly on a solid surface under the mattress. It is not compatible with hollow core mattresses or mattresses containing memory foam that comes in contact with the sensor pad.
Your Angelcare® baby monitor will automatically convert to battery mode provided there are working batteries in both the Camera and the Parent Unit. All units are equipped with a “low battery” indicator. (Note: Not all models have batteries in the Camera unit and therefore do not have this capability – please check your user manual to determine if your model has batteries.)
Always place the Sensor Pad under the mattress with the Angelcare logo/printed side facing up.
Please verify the transmission frequency and the adapter model number used by your baby monitor in the country where it was purchased. If your monitor was purchased in Europe, your monitor should work within the EU. However, other countries use different transmission frequencies and adapters and therefore it may not be possible. (Please contact us for frequency information and compatibility while traveling abroad.)
USA and Canada:
You can order replacement parts by sending an email to our Customer Support at ac.cnicedc@eraclegna or by calling us at 1-877-281-8827. For product inquiries, please make sure to include the product number, your current country location, where and when you purchased the product, and a detailed description of your request.
You can order replacement parts through the retailer you purchased your product from. Please click here for the Contact in your country.
If your personal information changes, you may correct, update, or amend it by emailing our Customer Support at ac.cnicedc@eraclegna or by contacting us at 1-877-281-8827 or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
201, Boulevard de l’Industrie, Local 104
J5R 6A6 Canada
Our research shows that the Movement Sensor Pad is used for an average of 24 months. Keep in mind that the sensitivity would need to be adjusted as your baby grows. However, the Angelcare monitors can be used without the Movement Sensor Pad to monitor sound and video for as long as it gives you peace of mind.
Yes. Place a hard board between the crib base and the Sensor Pad measuring at least 13” x 13” (33x33 cm) and 1/4” (6 mm) thick.
We recommend one Sound & Movement Monitor (AC401, AC1100, AC601) and one (or two in case of triplets) Movement only monitor (AC300). DO NOT use a monitor with two or more babies in the same crib, as the monitor will pick up movement even if a one of the babies has stopped moving. We do not recommend using two AC201 or two AC1100 Monitors in the same house as you may experience interference.
Yes, you may purchase an Accessory Wired Sensor Pad, for the AC310, or an Accessory Wireless Sensor Pad for the AC510. For instructions on pairing you Accessory Sensor Pad, please refer to the Quick Start Guide included with the packaging, or the online user manual found here.
Yes. Go into the ‘Settings’ option in the Menu and deactivate the Sensor Pad function. Your monitor will still continue to work as a sound and video monitor. Refer to the user manual for detailed instructions for your model.
Yes, but the Sensor Pads and Cameras for both systems need to be at least 5 feet apart in order to avoid any interference.